Ms. Heather Wieland
Director for Instructional
Technology and Data
Phone (315) 245-2501

Ms. Jaci Seymour
Instructional Technology Assistant
Phone (315) 245-2501

Mrs. Lydia Barnes
Network Specialist

Sometimes, the root cause of a technology issue can be very simple. To help save time and resources, the following troubleshooting steps are recommended.

1. Restart your device:

   Often, a simple restart can resolve temporary glitches. 

2. Check for updates:

   Ensure your operating system, applications, and drivers are updated to the latest versions. If there are updates, usually the device will need to reboot after updates are completed.

3. Verify connections:

   Check that cables are securely plugged in and your internet connection is stable. 

4. Isolate the issue:

   If the above still does not solve the problem, try to reproduce the problem using a similar device or application (i.e. laptop/desktop, Google/Edge) to narrow down the potential cause.

If these steps don't work, click here to submit a support ticket.

Approved 2022-2025 Instructional Technology Plan

Camden Smart Schools Project Investment Plan - Personal Devices

Camden Smart Schools Project Investment Plan - December 2024 Supplement